FAQ

Orders & Shipping

How long does shipping take?

Orders within the Tri-State area usually arrive within 1 business day. Standard U.S. shipping takes 2–5 business days. International shipping times vary by destination.

Do you offer same-day delivery?

Yes, we offer same-day delivery in Williamsburg and Monroe for orders placed before 4:00 PM.

Can I pick up my order in-store?

Absolutely. You can choose "Pickup In-Store" at checkout. Please wait for your confirmation email before coming in.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location and selected shipping method.

How much is shipping?

Shipping costs are calculated at checkout based on your location and order size. [Shipping rates will be finalized soon.]

Returns & Exchanges

What is your return policy?

Returns are accepted within 5 days of purchase for unopened, unused items in original packaging. A 15% restocking fee may apply.

Can I return an opened item?

Unfortunately, we do not accept returns for opened or used products.

How do I request a return?

Please contact our support team before sending any item back. Once approved, we’ll provide return instructions.

Do you offer exchanges?

Exchanges are handled on a case-by-case basis. Contact us to discuss your specific situation.

Products & Services

What types of phones do you sell?

We specialize in kosher and basic phones, including talk-only, talk + text, and filtered smartphones.

Do you offer rentals?

Yes, we offer short- and long-term phone rentals. WiFi device rentals are also available upon request.

Do you repair phones?

Yes, we provide expert repair services for various phone models. Whether it's a cracked screen or a hardware issue, we've got you covered.

Can I filter by phone type or restrictions?

Yes, you can shop by kosher level—such as talk-only, talk + text, or talk-only with camera—from the main menu.

Shopping & Payment

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account makes it easier to track orders and manage future purchases.

What payment methods do you accept?

We accept all major credit cards, Zelle, and in-store payments for pickup orders.

Do you offer gift cards?

Yes, digital gift cards are available for purchase and can be used on any product in our store.

Store Information

Where are your stores located?

Brooklyn Store
 140 Rodney Street
Brooklyn, NY 11211
Phone: 718-388-2355

Monroe Store
 21 Getzil Berger Blvd
Monroe, NY 10950
Phone: 845-388-2355

What are your store hours?

Please contact the store directly for current hours or check Google Maps for updated hours during holidays.