Shipping policy

At The Wireless, we're committed to getting your order to you as quickly and reliably as possible. Below you'll find everything you need to know about our shipping options, delivery timeframes, and costs.

📦 Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 5:00 PM ET or on weekends will begin processing the next business day. You'll receive a confirmation email with tracking information once your order ships.

🏠 Local Delivery

We offer 1-hour local delivery from two of our store locations:

  • KJ Store — 21 Getzl Berger Boulevard, Unit 102, Kiryas Joel, NY 10950
  • Williamsburg Store — 140 Rodney Street, Brooklyn, NY 11211

Local delivery is available during store hours for eligible addresses within our delivery zones. Select Local Delivery at checkout to see if your address qualifies.

🚚 Domestic Shipping (US)

New York & New Jersey

Method Estimated Delivery Cost
USPS 2–5 business days Calculated at checkout
UPS 1–3 business days Calculated at checkout
Express Shipping 1 business day FREE

Rest of the United States

Method Estimated Delivery Cost
USPS 3–7 business days Calculated at checkout
UPS 2–5 business days Calculated at checkout

🌍 International Shipping

We ship to Canada and select European countries.

Canada

Method Estimated Delivery Cost
USPS 7–14 business days Calculated at checkout
UPS 5–10 business days Calculated at checkout
DHL eCommerce 7–14 business days Calculated at checkout

Europe

Method Estimated Delivery Cost
UPS 5–10 business days Calculated at checkout
DHL eCommerce 7–14 business days Calculated at checkout

Please note: International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total.

📍 Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package directly through the carrier's website (USPS, UPS, or DHL). Tracking updates may take up to 24 hours to appear after your order is picked up.

📞 Shipping Questions?

Our team is happy to help with any shipping-related questions.

📱 Call or text us: 718-388-2355

You can also reach us through the contact form on our website. We typically respond within 1 business day.

Delivery timeframes are estimates and may vary due to carrier delays, weather conditions, or peak seasons. The Wireless is not responsible for delays caused by the carrier once the package has been handed off.